Whitepaper: Transitioning Credit Union Digital Banking: Top Communication Strategies for a Successful Member Experience
Transitioning to a new core provider and digital banking platform accelerates the path to delivering the ease, control, and convenience members want. However, major change can also introduce major risks.
In this white paper, we’ll provide practical communication strategies credit unions can put into action to help ensure their consumer and business members have a smooth transition to the new digital banking service:
- Learn the key considerations for an effective communications plan, focusing on member segments, communication channels, and the different touchpoint and types of content to consider
- Understand how to prepare and manage a digital transition with your members, before, during, and afterwards
- View illustrative examples of a transition plan and collateral to guide your members